We live in a time where to have a life crammed to the hilt is considered a success story. But with all this pressure, so many of us have nowhere to go to meet and talk about it. Frazzled Cafe is about people coming together to share their stories, calmly sitting together, stating their case and feeling validated as a result. Feeling heard, to me, has always been half the cure.
— Ruby Wax, OBE

The inspiration for Frazzled Cafe came from our founder and patron Ruby Wax’s experiences during her best-selling book and theatre tours. Ruby encountered thousands of people looking to connect and share their stories and whenever she asked her audiences if they wanted a chance to speak, they always did.

Ruby sensed the real need for a place where people could connect with peer-to-peer support to help cope with the overwhelming stresses of modern life and this is what motivated her to create Frazzled Cafe.

Frazzled Cafe meetings provide a ‘talk-in’ place where people who are feeling frazzled can meet fortnightly to talk and share their personal stories in a safe, anonymous and non-judgmental environment - a place where it's ok, to not be ok.

Marks and Spencer support Frazzled Cafe by providing their café spaces in selected stores to host Frazzled Cafe meetings after hours, when the café is closed to the public but the store remains open. In some locations our meetings are also held in M&S community rooms or other partner venues such as Le Pain Quotidien in London. Meetings typically last 75-90 minutes and have a regular facilitator to hold the space and ensure everyone has the opportunity to contribute, if they want to.

Frazzled Cafe meetings are not about therapy or offering solutions. They provide a safe and confidential space where people can simply speak openly without worrying about judgement among a group of peers who understand how it feels to be frazzled. What is said in the meetings stays in the meetings and there is never a need to answer “fine” if asked “how are you?”


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We are registered charity and greatly appreciate any financial support to help us continue our work.