Where is my nearest Frazzled Cafe and how do I find out about future launches?

We currently have three Frazzled Cafes running regularly, in London (Marble Arch and Victoria) and Brighton and will soon be rolling-out to the locations below. With the continued support of Marks & Spencer we will also continue to add further locations throughout the year. 

Information and launch dates for each new location will be emailed to our mailing list as they are confirmed, you can sign up here to receive updates and tell us where you would like us to launch next. The information will also be made available on our website. 

First wave of Frazzled Cafe roll-outs: 

  • Cambridge
  • Canterbury 
  • Leeds
  • London - Canary Wharf
  • Newcastle
  • Norwich
  • Nottingham
  • Staffordshire

Can I just turn up to a Frazzled Cafe meeting?

Frazzled Cafe meetings are limited in number (max 18 people) to ensure that everyone who attends is able to speak if they wish to. It is for this reason that we require people to pre-register attendance. Invitations to Frazzled Cafes are currently sent out by email to members on our mailing list for each location and places for new launches are allocated on a first-come basis. We also operate a wait list should places become free last minute.   

We hope to soon be able to offer the option of signing up directly via our website and will notify everyone on our mailing list when this goes live. You can sign up to our mailing list here

Is Frazzled Cafe about mindfulnes?

We recognise that many people find mindfulness to be a useful tool in helping to de-frazzle – in fact our founder and patron Ruby Wax has written a pretty awesome book about it (further information can be found here) however it is not the purpose or focus of Frazzled Cafe. We open and close Frazzled Cafe meetings with brief mindfulness exercises to help everyone be ‘present’ in the room, but that's about it.

If you would like to learn more about mindfulness we can recommend taking a look here: OxfordMindfulness.org

Is Frazzled Cafe just for the 1 in 4 who suffer from diagnosed mental illness?

Absolutely not. Frazzled Cafe is for anyone feeling frazzled and overwhelmed by the stresses of modern life. Frazzled Cafe meetings provide a ‘talk-in’ place where people who are feeling frazzled can meet on a fortnightly basis to talk and share their personal stories in a safe, anonymous and non-judgmental environment - a place where it's ok to not be ok

Not sure it’s for you? Come along and find out. Feedback indicates that most people find benefit in attending regularly but there is no obligation on you to commit to doing so.

Frazzled Cafe is not therapy and may not be suitable if you are currently suffering from severe mental health problems.

I want to help with Frazzled Cafe – what can I do?

We are grateful for all levels of voluntary support. We will be placing details of specific roles on our website over time and if there is something that you think you can help with, please get in touch.

We are also developing a volunteer facilitator recruitment and training program and will be recruiting shortly for the locations in our launch schedule. All details will be posted on our website, please check back soon for more details.

Can I open a Frazzled Cafe in my area?

Frazzled Cafe meetings are centrally coordinated and hosted in select Marks & Spencer stores. For logistical oversight purposes they are not currently held in independent venues and we do not franchise them out. If you would like to see a Frazzled Cafe launch in your area please let us know by signing up and telling us where. If there is sufficient demand we will do our best to bring a Frazzled Cafe to you.

I am a journalist / blogger and would like to write about Frazzled Cafe?

We are happy to discuss Frazzled Cafe for the purpose of such articles and publications; please direct any queries to our PR agency, FMcM: fionam@fmcm.co.uk and annabelr@fmcm.co.uk.

Please note however that we take the confidentiality of Frazzled Cafe meetings very seriously and ask that all attendees respect it by adhering to our Guidelines and Terms & Conditions. If you have registered to attend a Frazzled Cafe you are very welcome to do so in a non-professional context – we all get frazzled! – but we will not permit filming, recording or the approaching of attendees or facilitators for comment. It is likewise not permitted to reproduce in text or other media any of the discussions that take place in a Frazzled Cafe.

We hope that you understand that this is to ensure that everyone who attends a Frazzled Cafe is able to do so with confidence that it is a safe, non-judgemental and anonymous environment.

Will you be in all M&S stores?

Frazzled Cafe launches are currently being scheduled for the locations listed above but we are working with Marks and Spencer to identify additional stores that could host a Frazzled Cafe and will include details on our website as they are confirmed. You can sign up to our mailing list or follow us on Twitter to be the first to hear of new locations!

I run a not-for-profit / charity with similar ideals to Frazzled Cafe – can we team up?

We salute you for your efforts! At this stage in our rollout all of our focus is on successfully establishing Frazzled Cafe within the UK, but thank you for thinking of us and we wish you great success. We believe that the more discussion there is around mental health and wellbeing the better, as it helps to reduce the stigma that surrounds it. It is great that you are also helping to do that!




Can our charity use M&S spaces too?

All requests for community spaces within M&S should be directed to planA@marks-and-spencer.com 



What do you mean by "Frazzled"?

To quote our founder Ruby Wax in ‘A Mindfulness Guide for the Frazzled’: “A neurobiologist might say that someone is ‘stuck in a state of “frazzle”’. They mean that, for this person, constant stress is overloading the nervous system, flooding it with cortisol and adrenaline; their attention is fixed on what's worrying them and not the job in hand, which can lead to burn-out.”

What can I do if I need help right now?

If you feel you are in crisis, you can find some options for help and support here